Terms of Service

Effective 16 September 2026

These terms govern your use of Bukka, operated by Bukka Labs, a sole proprietorship of Shivaram Reddy Bukka, 9-10, Bukka Labs, Ground Floor, Balaji Nagar, Kodangal, Vikarabad, Telangana 509338. By creating an account you agree to them. If you are agreeing on behalf of a business, you confirm you are authorised to bind it.

1. What Bukka does

Bukka connects your business’s WhatsApp number to an AI assistant that answers customer messages, books appointments, qualifies enquiries, sends reminders, and hands conversations to your staff when it should. You manage it from a web dashboard. Voice features, where enabled, do the same for phone calls.

2. Your WhatsApp account stays yours

You connect your own WhatsApp Business Account through Meta’s Embedded Signup, and you continue to own it. Meta bills you directly for message charges on that account — those charges are not part of your Bukka subscription and we neither collect nor control them. If you stop using Bukka, your number and WhatsApp Business Account remain yours.

You are responsible for complying with Meta’s WhatsApp Business Messaging Policy and Commerce Policy. We may suspend features if Meta notifies us of a violation on your account.

3. Your responsibilities

• Consent. You must have a lawful basis to message every person you message, and opt-in before sending marketing. You are the Data Fiduciary for your customers’ data; we process it for you (see the Privacy Policy).
• Accuracy. The prices, timings, services and answers you configure are what the assistant will tell your customers. Keep them correct.
• Your staff. You are responsible for what users you invite do in your account.
• Lawful use. No spam, no messaging people who opted out, no illegal or deceptive content, no impersonating another business, no attempts to break our security or access another customer’s data.
• Regulated advice. If your business is in healthcare, finance, immigration or another regulated field, you are responsible for ensuring the assistant’s configured answers meet the rules that apply to you.

4. What the AI assistant is, and is not

The assistant generates replies automatically. It is configured from the information you provide, and we take care to keep it grounded in that information — but it is software, and it can be wrong. You are responsible for the messages sent from your WhatsApp number, including those the assistant sends. Review its configuration, test it, and use the takeover and pause controls provided.

Bukka is not a medical, legal, or financial advice service, and must not be presented to your customers as one.

5. Fees, billing and taxes

Subscriptions are billed in advance, monthly or annually, at the plan you select. Fees are exclusive of GST and other applicable taxes, which are added at the prevailing rate. Payments are processed by our payment provider; we do not store card details.

We may change prices with 30 days’ notice. A price change takes effect at your next renewal; if you do not accept it, cancel before renewal.

Failure to pay may result in suspension after notice. Suspension pauses the assistant — it does not delete your data (see §9).

6. Availability and support

We aim for high availability but do not guarantee uninterrupted service, and we depend on third parties — Meta above all — whose outages we cannot control. Planned maintenance is announced in advance where practical. Support is by email at support@bukka.in during Indian business hours.

7. Intellectual property

We own Bukka — the software, interface and documentation. You own your business data, your customer conversations, and the content you configure. You grant us only the licence necessary to operate the service for you. Feedback you send us may be used to improve the product without obligation.

8. Confidentiality

Each side will protect the other’s non-public information and use it only for the purposes of this agreement.

9. Term, termination and your data

Either side may terminate at any time. Your subscription runs to the end of the paid period (see the Refund Policy).

On termination you may export your data through the dashboard or by asking us. We keep your data for 30 days after termination so an accidental cancellation is recoverable, then delete it. You may ask us to delete it sooner, and we will.

We may suspend or terminate an account immediately for non-payment after notice, for a breach of §3, or where required by Meta or by law.

10. Warranties and liability

The service is provided “as is” to the extent permitted by law. We do not warrant that the assistant’s output will be error-free or that the service will meet every requirement.

Our total liability in any 12-month period is limited to the fees you paid us in the 12 months before the claim. Neither side is liable for indirect, incidental or consequential losses, or for lost profits or goodwill. Nothing here limits liability for fraud, wilful misconduct, or anything that cannot be limited by law.

You will indemnify us against claims arising from your use of the service in breach of §3 — in particular, claims relating to messages sent without consent.

11. Changes

We may update these terms. Material changes are emailed to account owners at least 14 days before taking effect. Continuing to use Bukka after that means you accept them.

12. Governing law

These terms are governed by the laws of India. The courts at Hyderabad, Telangana have exclusive jurisdiction. We will both try in good faith to resolve a dispute by discussion before going to court.

Contact: ram@bukka.in