Refund & Cancellation Policy

Effective 16 September 2026 · Bukka Labs, a sole proprietorship of Shivaram Reddy Bukka, 9-10, Bukka Labs, Ground Floor, Balaji Nagar, Kodangal, Vikarabad, Telangana 509338

Plain version: you can cancel whenever you like, you keep the service until the period you paid for ends, and we do not refund part-months. If we broke something, we will make it right.

1. Cancelling

Cancel any time from Billing in the dashboard, or by emailing support@bukka.in. Cancellation stops the next renewal. Your account stays active until the end of the period you have already paid for; the assistant keeps answering until then.

There is no cancellation fee and no notice period.

2. Refunds

Subscription fees are not refunded for unused time in a period that has already started, including annual plans cancelled part-way through.

We will refund, in full or in part, where:

• We charged you in error — a duplicate charge, a charge after cancellation, or the wrong plan. Full refund of the incorrect amount.
• The service was materially unavailable for a prolonged period within a billing cycle due to a fault on our side. Pro-rated credit or refund for the affected period, at your choice.
• You were charged after your account was terminated by us.

To request one, email support@bukka.in within 30 days of the charge with the invoice number. We respond within 5 business days. Approved refunds are returned through the original payment method, typically within 5–7 business days of approval depending on your bank.

3. WhatsApp message charges are not ours to refund

Meta bills your own WhatsApp Business Account directly for message charges. Those charges are between you and Meta — we do not collect them and cannot refund them. If you believe a messaging charge is wrong, raise it with Meta; we will help you assemble the delivery records.

4. Taxes

GST already remitted on a refunded invoice is refunded with it and the invoice is credited. GST on a cancelled-but-consumed period is not refundable.

5. Pilot and trial periods

Where we have agreed a pilot or free trial in writing, no fee is due during it, and you may stop at any time. If a pilot converts to a paid subscription, this policy applies from the first paid invoice.

6. Your data after cancelling

Cancelling does not immediately delete your data. You can export it from the dashboard, and we keep it for 30 days after the account closes in case you come back, then delete it. Ask us and we will delete it sooner.

Questions: support@bukka.in · ram@bukka.in